NY TERMS & CONDITIONS

Cancellation Policy for New York

Cancellation fees are based on pickup location and the time the reservation is cancelled. Minimum notice periods (time before the scheduled pickup time) are as follows.

  • Manhattan: 30 minutes (1/2 hour)
  • NYC Boroughs and Airports: 60 minutes (1 hour)
  • Cancellations that occur without the requiredIf you need to cancel your reservation, the following fees will apply based on the pickup location and notice period. Minimum notice periods (time before the scheduled pickup time) are as follows:
    • Manhattan: 30 minutes (1/2 hour)
    • NYC Boroughs and Airports: 60 minutes (1 hour)

    If you cancel without the required notice, the following fees will apply based on the pickup location:

    • Manhattan (Sedan): $35 + tax + any applicable wait time and car seat fees
    • Manhattan (SUV): $68 + tax + any applicable wait time and car seat fees
    • NYC Boroughs and Airports: Full fare up to $78 + tax, wait time, tolls, parking, meet and greet, and car seat fees

    Please note that any changes to a reservation made without the minimum notice period specified in the reservation email will be considered a cancellation of the original reservation and will result in the applicable cancellation fee being charged.

    We reserve the right to require payment of the full fare at the time the reservation is made. If you need to cancel your reservation, we reserve the right to retain a portion of the fare as a cancellation fee for up to 60 days after the scheduled service date.

    The cancellation and other fees outlined above also apply if the passenger is not available for their scheduled pickup.

    Tolls Policy for New York

    For trips within the NY area, you are responsible for paying the driver’s roundtrip tolls between the pickup and drop-off locations, if the trip is between New York and New Jersey. This is a requirement of the TLC. Below are a few examples of toll rates:

    • JFK to Manhattan: $7.50
    • LGA to Manhattan: $7.50
    • EWR to Manhattan (West of 5th, Above 96th): $15.15

    For trips outside of the New York Metro area, tolls will be charged based on the actual route taken at the local toll rate at the end of the ride. They will only be incurred by the passenger for the one-way route to the drop-off location. Tolls are subject to changes made by toll authorities and may be adjusted without notice.

    notice will result in a charge based on the pickup location (details below).

  • Manhattan (Sedan): $35 + tax + applicable wait time and car seat fees
  • Manhattan (SUV): $68 + tax + applicable wait time and car seat fees
  • NYC Boroughs and Airports: Full fare up to $78 + applicable tax, wait time, tolls, parking, meet and greet, and car seat fees

Any change to a reservation that occurs without the minimum notice period set forth in the reservation email will be deemed to be a cancellation of the original reservation and will result in the imposition of the applicable cancellation fee.

We reserve the right to charge the entire fare in advance at the time the reservation is made. In the event of a cancellation, we reserve the right to withhold that portion of the fare not charged as a cancellation fee for a period of up to 60 days following the date of the scheduled service date.

The cancellation and other fees set forth above also apply in the event the passenger is not available for his/her scheduled pick-up.

Tolls Policy for New York

For NY trips, you are also responsible for roundtrip tolls of the driver, both to and from the passenger pick-up and drop-off locations, if the trip is between New York and New Jersey. This is a TLC regulation. Below are a few sample rates.

  • JFK to Manhattan: $7.50
  • LGA to Manhattan: $7.50
  • EWR to Manhattan (West of 5th, Above 96th): $15.15

Outside of the New York Metro area, tolls are charged at the completion of the ride and they are charged based on the actual route taken at the local toll rate. They are only incurred by the passenger on the one way route to the drop-off location. Tolls are subject to changes set forth by the toll authorities and may be adjusted without notice.

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